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Sewer pipe responsibilities for property owners
You own the sewer pipe from your building to the City’s sewer main. This includes the part under your property and the part under City property.
Your home or business insurance policy may cover sewer backup.
We are not responsible for sewer backup unless we have been negligent. If you believe this is the case, you or your insurance company can make a claim .
Arrange and pay for a sewer cleaning contractor to clean your sewer (see the Plumbing Drain Sewer Cleaning listings in your MTS Yellow Pages Phone Book).
The sewer cleaning contractor may be able to clean out any debris or buildup, and restore your sewer services.
If the contractor cannot restore your sewer service due to a blockage, either under your property, or City property, continue with step 2.
Step 2 (if necessary)
If the sewer blockage is under your property
Arrange and pay for a licensed sewer contractor to make any repairs.
When you hire a licensed sewer contractor, we recommend that you:
- get at least three estimates
- ask for and check contractor references
- call the Better Business Bureau for a reliability report on contractors
Your contractor will be responsible for:
- obtaining the necessary permits
- repairing the sewer
- arranging for us to inspect the repair
If the blockage is under City property
(between your property line and the City’s sewer main)
Contact 311. We may ask you to:
- arrange and pay for a second attempt from a different contractor to clean the sewer
- arrange and pay for a video inspection of your sewer
- provide us with a history of any previous sewer cleanings
- allow us into your home for inspections
If the second cleaning attempt is unsuccessful and the sewer is still blocked, we will arrange and pay for the repair.
Repairing the sewer
A sewer repair usually takes three to five business days. Some of the steps involved in a sewer repair are:
- getting estimates from the list of licensed contractors
- choosing a contractor based on the lowest price and how quickly the contractor can do the work
- getting the necessary permits
- getting clearances from utility companies (e.g. Manitoba Hydro)
- inspecting the repair
During this time, you may be without sewer service.
If you have any questions, contact 311 .
For more information
Last updated: November 27, 2015