Sample Customer Service Resume and Tips

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Sample Customer Service Resume

This sample customer service resume will give you a quick start on building an effective and optimized resume for your job application. Visitors can feel free to customize and edit our sample customer service resume as per their requirement for job application. We hope that our sample customer service resume will go a long way in portraying your abilities and skills efficiently.

Richard Anderson
1234, West 67 Street
Carlisle, MA 01741
(123)-456 7890

OBJECTIVE :
Seeking a position in Customer Service where my extensive experience will be further developed and utilized.

EXPERIENCE :
Cambridge Telecommunications. Cambridge, MA
1999 – Present
Customer Service Manager

  • Responsible for the supervision of a staff of twenty-eight people within the customer service department
  • Responsible for the recruitment and training of customer service representatives
  • Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures
  • Successful account retention record of 98%
  • Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service
  • Improving customer service based on client feedback through the development of new policies and procedures Successfully handled all public relations issues

Braintree Digital Inc.. Boston, MA
1996 – 1999
Customer Service Representative

  • Provided support to the sales team, ensuring all sales and service objectives were met
  • Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products
  • Worked with new customers in the development of new accounts and the implementation of new systems
  • Assisted in the development of new policies and procedures
  • Assisted in the training of new customer service representatives and associates
  • Performed market research surveys on customer needs and requirements
  • Prepared weekly sales reports for the sales team and sales management
  • Generated repeat business through successful client follow-up

EDUCATION :
Boston College, Boston, MA
1994 – 1996
BS in Sales And Marketing Hollymount High School, Cambridge, MA
1989 – 1994
High School Diploma
COMPUTER SKILLS :

  • Microsoft Word, Excel, Access, PowerPoint, Outlook Express.
  • Microsoft Windows XP
  • Microsoft Office XP Professional

Sample Customer Service Resume 2

Customer Service personnel provide all those services that enable the customer to make the correct use of the product or service. These services include support and assistance during installation, use, maintenance, updating, repairs, and disposal of the product or service. All customer service personnel should be technically sound, able to pin point problems and solve them quickly, ready to travel, have good communication skills and be patient and well mannered while dealing with customers. Candidates need a degree in management or consumer / business studies with experience in handling customers. The candidate in this resume is a customer service manager with considerable experience.

Objective :
Position as a Customer Service Manager.

Abilities :

  • 8 years of customer service
  • Excellent written and verbal communication skills, with an eye for detail
  • Extremely productive in a high volume, high stress, environment
  • Proficient in the use of IBM clone and Mac desktops
  • Highly productive in the use of Office 2000 Professional
  • Self starter with a can do attitude

Employment History :
City Financial. Los Angeles, CA. 1998 – Present
Customer Service Manager

Collaborated with the Product Development department in developing new Fee Based products and their sales to the unbanked credit card membership base. Answered an average of three hundred customer calls in a day through the call center queue. Worked as a Senior Representative in the Promise to Pay department to ensure customers where given assistance in bringing their over limit and/or pass due account current Performed duties in the Retention department retaining customers who wanted to cancel their accounts. CitiTrust, Santa Monica. CA. 1994 – 1998
Customer Service Representative

Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve application issues. Reviewed and issued audits on account information and processes. Performed queries in multiple databases. Adhered to government monetary regulations. Assisted in the creation and development of the banks customer relationship management system.

Education :
Gonzaga University, Spokane, WA
B.A. Business And Economics, 1994

Sample Customer Service Resume 3

A customer service Resume should highlight the applicant’s area of expertise in a clear and logical way. Further, the details need to be provided in a well-organized form.

Richard Anderson
1234, West 67 Street
Carlisle, MA 01741
(123)-456 7890

Meant For:

  • Looking for a career position where professional experience and expertise will be regarded as a wealth of an organization
  • Seeking for a position in Hospitality industry where there will be enough scope to demonstrate ones ability
  • Looking for a career position in IT industry where there will be a scope to work with a young and vibrant team

Experience:

  • Working as a Team leader in Ohio Telecommunications since December 2007. Providing solution to complicated problems and keeping up the quality level are the responsibilities of this work
  • Two years experience as a customer care executive in Virgin Telecommunication. Work involved talking calls from diverse customers and providing instant solutions
  • One and a half year work experience as a Public relation officer in Quickheal health care. Work involved dealing with the patients, maintaining a proper discipline and supervising
  • Six month experience in Supercomputer Technologies Inc. as a customer service representative. Work involved maintaining market survey depending upon customer demand, formulating sales report for sales team and developing fresh strategies for accelerating the sales of the company

Qualification gained:

  • BA in Sales and Marketing with 73% in 1994 from Dollymount High School, San Francisco
  • Advance Diploma in Computer ApplicationFirst Class1993 Computech Education center, Texas

Qualification pursuing:

  • Diploma in public relation Pursuing it through distance educationThis will be completed within the middle of June, 2008

Computer Literacy:

  • Well versed in MS office that includes MS word, MS excel, Power Point, Outlook express and MS access etc.
  • Well versed in internet operation

Strength:

  • Hardworking
  • Enthusiastic
  • Can perform under pressure
  • Can execute a task within a short time
  • Fast learner

Weakness:

  • Compromising with working hour for generating desired result

Achievement:

  • Consistent performance despite facing odd situations
  • Garnered valuable knowledge at every stage of professional life

Goal:

  • Become an asset of a company
  • Deliver better quality

Why should I be selected:

  • Maintain punctuality in professional life
  • Vast experience in this sector
  • Can execute task under pressure
  • Can learn very fast from mistakes

Expected salary: Negotiable.

References: Will be furnished on request

I declare that the above facts given by me are true to the best of my knowledge and belief.

Place: Dallas, TX
Date:

– Sd –
(Richard Anderson)


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