Now Hiring Call Center Supervisors
– Manages call routing and scheduling to ensure required coverage.
– Provides direction to ensure accuracy of forecasted internal and outsourced call volume for the call center.
– Assists with the development of call center technology and productivity tools.
– Tracks, analyzes, and reports performance data on key departmental initiatives.
– Creates an environment that fosters teamwork and accountability and positively impacts the customer experience.
– Provides input as well as communicates company strategy and motivates the team toward achieving company vision.
– Ensures that work/escalated issues are addressed and completed in a timely manner.
– Provides leadership, guidance, and direction to leaders and technical staff.
– Hires, coaches, and evaluates personnel and leadership based on performance standards.
– Consistent exercise of independent judgment and discretion in matters of significance.
– Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
– Other duties and responsibilities as assigned.
– HS Diploma/GED or Equivalent
– Generally requires 1-3 years related experience
Posted date: 1 month ago
Browse Call Center Manager jobs in Charlotte North Carolina:
Call Center Agents and Managers
2freenites.com in Charlotte, NC
Posted 25 days ago on ZipRecruiter
This fast growing call center has immediate openings for highly motivated individuals looking for a fast paced position. If you are motivated by money, this is an excellent opportunity start a career .
Business Development Manager – Call Center Manager
Proactive Dealer Solutions in Charlotte, NC
Posted 13 days ago on ZipRecruiter
As the Call Center Manager, you will be held accountable for: * Maximizing sales and profitability of the center to agreed levels of performance * Collect and analyze metrics run reports * Train and .
Benefits Advisor – Call Center Experience A Plus
Posted 24 days ago on ZipRecruiter
Customer Relationship Management, Customer Service, Meeting Sales Goals, Motivation for Sales . Medicare, Commercial Health Care and or Telesales call environment Industry and Product Knowledge .