Now Hiring Call Center Supervisors, CATSONE Organic, Closed Job, now hiring charlotte nc.#Now #hiring #charlotte #nc

Now Hiring Call Center Supervisors

– Manages call routing and scheduling to ensure required coverage.

– Provides direction to ensure accuracy of forecasted internal and outsourced call volume for the call center.

– Assists with the development of call center technology and productivity tools.

– Tracks, analyzes, and reports performance data on key departmental initiatives.

– Creates an environment that fosters teamwork and accountability and positively impacts the customer experience.

– Provides input as well as communicates company strategy and motivates the team toward achieving company vision.

– Ensures that work/escalated issues are addressed and completed in a timely manner.

– Provides leadership, guidance, and direction to leaders and technical staff.

– Hires, coaches, and evaluates personnel and leadership based on performance standards.

– Consistent exercise of independent judgment and discretion in matters of significance.

– Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

– Other duties and responsibilities as assigned.

– HS Diploma/GED or Equivalent

– Generally requires 1-3 years related experience

Posted date: 1 month ago

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Call Center Agents and Managers in Charlotte, NC

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Benefits Advisor – Call Center Experience A Plus

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Customer Relationship Management, Customer Service, Meeting Sales Goals, Motivation for Sales . Medicare, Commercial Health Care and or Telesales call environment Industry and Product Knowledge .