BikeBerry.com offers a 30 day warranty on all products. If for any reason, your product is defective. Please contact us directly through our contact us page. In most cases, if there is a problem with a part on the merchandise, the defect part can be sent to you free of charge. Photos of the damaged goods must be provided prior to replacement parts being sent to you. In some cases, the customer is required to return the defective part to us for an exchange. Damage claims due to shipping must be reported within 5 business days of receiving the package.
All bicycles and unicycles come with a 1 year warranty on frame failure and 6 month warranty on parts against any manufacture defects.
All Flying Horse and Mega Motors Brand bicycle engine kits come with a 6 month warranty against any manufacture defects.
All Mini Bikes and Gasoline Scooters and Mopeds come with a 3 month warranty against any manufacture defects.
All Electric Powers Scooters and Electric Mopeds come with a 6 month warranty against any manufacture defects.
All warranty replacements must be pre-approved by contacting our RMA Department through the contact us page. Please provide us with your order number, date of purchase and problem with item.
Once your request has been received, you will be contacted within 5 business days with instructions for sending back the item(s). You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. We will ship the replacement once we have received and processed the returned item(s). If you request for a refund, we will notify you via Email of your refund once we have received and processed the returned item(s). All refunds will be limited to and based on the current price of the item minus any restocking fees.
The following are warranty limitations and exclusions for bicycle engine kit product(s):
• Spark plugs
• Standard wear and tear: plastic parts & • components (color coordinated housing, brakes, brake handles, seats, chain and tires.
• Extreme riding, racing or competition
• Loss of time without vehicle
• Vandalism, fire or theft
• Crash or accident
• Unauthorized outside repair
• Warranty does not cover or reimburse any outside labor charges
• Warranty does not cover any towing or shipping charges to and from for any reason including but not limited to repair, return or exchanges
• Defective warranty part(s) are required to be returned for exchange or for new replacement part(s).
The buyer is responsible for returning the products at their own expense during warranty. The buyer will be responsible for properly packaging the product(s) and shipping product(s) back to our location.
The warranty is voided if:
• The product(s) is customized in any way other than manual.
• The product(s) is damaged due to natural causes.
• The product(s) is damaged due to an accident.
• The product(s) is vandalized or stolen.
• The product(s) does not get proper or periodic maintenance.
• The product(s) is used in a manner which it was not intended for.
• The product(s) is modified
Only parts will be covered under the manufactures defect warranty. It is the responsibility of the customer to determine which part is defective. Customer is responsible for repairs or installation of new exchange parts. Only defective parts will be exchanged.
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Q: What should the ohms be when testing and CDI ignition coil with my ohmmeter?
A: That is a great question! When you are using an ohm meter at a 2k setting your CDI should be reading between 6-8 ohms. You can also check out our electrical testing video on YouTube.com, if you search our name BikeBerry in their search bar our video channel will come up, click on that and then you would want to watch the video labeled as how to test your electrical parts. Please feel free to contact us with any further questions or concerns, we work Monday-Friday 8:30am-5:00pm PST, at 1.800.317.0479.
Q: Hi I have a two stroke engine bike and the bike got wet I already dried up inside and carburetor I else replaced coil magneto and spark plug but still the bike wont start can you please tell me what can I do to solve the problem. Thanks
A: That is a very common concern that you are having and we appreciate you contacting us here at BikeBerry.com! Typically if you have replaced all the electrical and you are still having issues with the motor starting, you will want to make sure that your spark plug is at .025 gap, and you will want to cut of the brass connector pieces at the end of the wire and splice your wires together instead. If you still are not getting spark check to make sure the black ground wire for the magneto loop set has a metal on metal ground connection or use an OHM meter to test the CDI and Magneto for their readings. Please fee free to contact us Monday-Friday 8:30am-5:00pm PST, at 1.800.317.0479.
Q: Hi, I think I have a problem, when I unpluged my CDI a spring and brass peice fell out of the plug. I was thinking about saudering it back in, what should i do?
Posted On: 10/29/2013By: Brandon Jackson
A: I would recommend purchasing a new spark plug cap, they are on our site for $2.95 + shipping, you can also get them at most local auto part shops.
Q: If magneto is good and spark plug is good, yet no spark is achieved, can the problem be something other than the CDI?
A: If you are experiencing difficulties with your electrical components, the issue can only be within the 3 items of CDI, spark plug and magneto. If one of these units has gone out, it will cause no spark throughout the rest. We can recommend testing your CDI with an OHM’s meter either at home or at your local auto parts store. Your CDI should give you a reading of 7 . If a different reading is reached, please give us a call here at 1-800-317-0479 so that we may better assist you.
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