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Enterprise Rent-A-Car Ranks Highest in J.D. Power 2015 Rental Car Satisfaction Study – ABC6 – Providence, RI and New Bedford, MA News, Weather
Enterprise Rent-A-Car Ranks Highest in J.D. Power 2015 Rental Car Satisfaction Study
SOURCE Enterprise Holdings Inc.
Enterprise, National and Alamo Only Brands to Surpass Industry Average
ST. LOUIS. Nov. 11, 2015 /PRNewswire/ — Enterprise Rent-A-Car is the highest-ranked car rental brand in the annual J.D. Power 2015 North American Rental Car Satisfaction Study SM. National Car Rental ranked second in the study, followed by Alamo Rent A Car.
This is the fourth consecutive year that the entire portfolio of Enterprise Holdings Inc. car rental brands – Enterprise, National and Alamo – have placed in the top three spots in the annual ranking. Enterprise Holdings is the largest car rental service provider in the world as measured by revenue, employees and fleet. Its three brands were the only ones to finish above the industry average, with their respective scores each increasing more than 20 points over last year.
“Enterprise, National and Alamo employees continue to set the curve when it comes to customer service,” said Christine Taylor . Senior Vice President of North American Operations for Enterprise Holdings Inc. “Their work ethic, friendliness and attention to detail continue to differentiate us in the highly competitive car rental marketplace.”
The annual 2015 study surveyed leisure and business travelers who rented vehicles at North American airports. It marks the tenth time in the past twelve years that the Enterprise brand received the highest score. The brand excelled in all six factors: costs and fees; pick-up process; rental car; return process; reservation process; and shuttle bus/van.
Enterprise Holdings extensive network of regional subsidiaries offers one of the freshest fleets in the U.S. car rental industry – more than a million late-model, well-maintained vehicles operating from coast to coast, with an average odometer reading of less than 16,500 miles and an age of about eight months. In addition, since 2010, Enterprise Holdings and its regional subsidiaries have invested more than $300 million in upgraded airport facilities, updated trade dress and signage, and new advertising – as well as a mobile app that enables customers to manage their rentals while they are on the road.
Earlier this year, the National and Enterprise brands not only ranked at the top of Travel + Leisure magazine s World s Best Awards. but they also were named the top two preferred car rental brands for business travel according to a recent Business Travel News survey . Additionally, the brands received Travel Weekly Magellan Awards last month for the National mobile app and the Exotic Car Collection by Enterprise.
Enterprise Holdings portfolio of brands now accounts for nearly 36 percent of U.S. airport market share – compared to 28 percent in 2007.
“The Enterprise, National and Alamo teams constantly work hard to meet the diverse needs of a wide array of customers – from Millennials to Baby Boomers – which all helps leisure travelers enjoy worry-free vacations and road warriors get down to business faster,” stated Taylor.
For more information about Enterprise Holdings, visit www.enterpriseholdings.com.
About Enterprise Holdings Inc.
Enterprise Holdings – which owns the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands – and its affiliate Enterprise Fleet Management, together offer a total transportation solution, including extensive car rental and car sharing services, truck rental, corporate fleet management and retail car sales. Combined, these businesses accounted for $19.4 billion in revenue, employed more than 91,000 and owned 1.7 million vehicles throughout the world in fiscal year 2015.
Enterprise Holdings currently is ranked as one of America s Largest Private Companies. Furthermore, if it were publicly traded, Enterprise Holdings would rank on Fortune s list of the 500 largest American public companies. The company s affiliate, Enterprise Fleet Management, provides full-service fleet management to companies and organizations with medium-sized fleets. Other transportation services marketed under the Enterprise brand name include Enterprise CarShare , Enterprise Rideshare. Enterprise Car Sales , Enterprise Truck Rental , Zimride by Enterprise , Exotic Car Collection by Enterprise and Motorcycle Rental by Enterprise. For more information about Enterprise Holdings, visit www.enterpriseholdings.com .
This press release and car rental industry news are available in the Enterprise Holdings Press Room.