Customer Satisfaction Reviews of USAA Auto Insurance

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Accident forgiveness.
Your rates won’t increase after your first accident.

No-drop promise.
Your policy will be renewed even if you have accidents and traffic violations.

Waiver of deductible for not at-fault accident.
You won’t have to pay your collision deductible if an accident wasn’t your fault.

Offers 12-month policies.
Your policy term can be one year before the next renewal.

Mobile app.
The insurer offers an app for smartphones.

Discounts

Multi-policy.
Discount for more than one type of policy with the same insurance provider.

Multi-vehicle.
Discount for two or more vehicles on the same car insurance policy.

Defensive driver.
Discount for an approved defensive driving or driver improvement class.

Academic achievement.
Discount for full-time students who meet certain academic criteria.

Safe driver/clean record.
Discount for no accidents or traffic violations, usually for three or five years.

About USAA

Best Auto Insurance Companies 2017

For 2017, USAA reclaimed the top spot this year with an impressive overall score of 97.2, earning a near-perfect score with 5 stars in customer service and claims processing and 4.5 stars in price. Not surprisingly, USAA has some of the highest percentages in the survey: 92 percent to renew and 97 percent who would recommend the company. Customers rave about USAA, however, to obtain auto insurance with USAA, you must fit within their eligibility parameters, which targets U.S. military members and their families.

Operating without brick-and-mortar locations

USAA began as the United States Army Automobile Association in 1922. Today, the company provides financial products to more than 11 million members worldwide. Since military members cannot regularly access brick-and-mortar locations, USAA operates without them and is a leader in online and telephone functionality and customer service.

Members who do banking with USAA enjoy convenient features such as low- or no-cost accounts and the use any ATM with the ATM fee waived or refunded. Members also have access to special rates for buying and financing cars, as well as discounts for car storage.

Types of auto coverage

  • Personal auto/Business auto
  • Boats/jet skis
  • Motorcycles and scooters
  • Motor homes
  • Collector and antique automobiles
  • Driving as tourist in Mexico
  • Aviation vehicles
  • Rideshare (in certain states)

Additional policies offered

  • Life insurance
  • Renters
  • Homeowners
  • Rental Property
  • Valuable Personal Property
  • Flood Insurance
  • Annuities
  • Umbrella insurance
  • Small Business insurance

Consider USAA for military families

If you are eligible for USAA membership, the coverages and competitive rates are are hard to beat.

USAA offers membership to active military, former military, military family (defined as widows, widowers, and un-remarried former spouses and individuals whose parents have had USAA auto or property insurance), cadets and midshipmen at U.S. service academies. Military members and veterans who have been honorably discharged can pass down their membership to the next generation.

It is licensed to sell automobile insurance in all states, Washington, D.C. Guam, Puerto Rico and the U.S. Virgin Islands.

9800 Fredericksburg Road
San Antonio, TX 78288

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